Contact Us
Our trading hours are between 9am - 5pm (GMT+8), Monday through Friday.
Still have questions? Please email us at concierge@halfwaytofriday.club and we will be in service within 24 hours.
General
Designing Lasting Luxuries
At Halfway To Friday, we are dedicated to creating timeless and considered pieces that will be loved in your rotation for years to come. This means designing with longevity in mind, prioritising long-term wearability over ephemeral trends. From the fabric choice to the packaging your order arrives in, every element of Halfway To Friday is meticulously curated. We prioritise quality and ethical manufacturing - focusing on recycled fabrics, organic materials and plastic-free packaging.
All our pieces are sketched and ideated in-house from our Singapore studio.
General Aftercare
Machine wash in cold water, tumble dry low, remove promptly and do not bleach. Please separate your whites and coloured clothing to avoid any colour transfer during your laundry cycle. Delicate materials like silk, cashmere and wool have to be hand-washed or dry-cleaned only. Always refer to the care label on the respective garment for more clarity.
Sizing & Fit
Our pieces are tailored to a unisex fit, unless otherwise stated. Individual size charts and model pictures can be found under each product page for better size reference.
Ever-Growing Sustainability Efforts
We work closely with our partner manufacturers in Singapore, Hong Kong, China and Indonesia to bring our ideas to life in the best cuts, fabrics and quality possible.
Our partners are chosen based on their artisanal expertise and operating ideologies. Production facilities are GOTS, OEKO-TEX® and REACH certified, ensuring fair pay and workplace environment. As a small business, we greatly acknowledge that change is good - we will always strive to remain committed to continuous improvement by evolving to learn and integrating more conscious practices.
I changed my mind, can I cancel my order before shipment?
Due to the volume of orders we receive, orders cannot be changed or cancelled after they have been placed. The policy is set to ensure we can ship out in the quickest time possible. We ask that you take time to ensure your address, size, quantity, colour and any other varying detail in your order is accurate before proceeding.
What if my item arrives faulty or damaged?
We are extremely meticulous when it comes to the quality of our pieces and packaging process.
If you believe you have received a faulty or incorrect item, please contact us at concierge@halfwaytofriday.club as soon as you receive your order. We will happily guide you through the process of resolving the issue - this may include the request of photos to assess the situation. Ultimately, we reserve the rights to determine a genuine fault or damage.
Shipping Policy
- All orders domestic and international placed before 1pm GMT+8 are usually dispatched same day.
- Processing of successful orders may take up to 3 working days due to high volume.
- All orders are shipped out from our studio in Singapore.
- After your order has been dispatched, you will receive an email containing your tracking information.
- Halfway To Friday is not responsible for any customs charges or local taxes due to international shipments.
- Halfway To Friday is not responsible for any packages after being marked as delivered, nor responsible for any delayed shipments.
Shipment within Singapore
We provide complimentary standard delivery on all domestic orders over $150.00 SGD
Shipment outside Singapore (Worldwide)
We frequently update our courier options to ensure your orders get to you as fast and cost effective as possible. Complimentary worldwide express shipping is also available for all international orders over $450.00 SGD
Depending on where you are located, shipments generally arrive between 2 and 7 business days. The full list and shipping costs can be found at checkout. Kindly contact us at concierge@halfwaytofriday.club to find out whether we ship to your country.
Delivery Duties & Taxes
Customs, duties and taxes are not included in the total price of the merchandise upon checkout. We ship all international orders delivery duties unpaid (DDU), which means additional fees may/or may not occur once the parcel reaches its destination and must be paid by the recipient. Packages may also be subject to customs clearance procedures that can cause delays beyond original delivery estimates.
Duties and taxes are unique to each region and they are the responsibility of the client. For more information on duties and taxes in your region, we recommend you visit your local customs website.
Any estimate provided for duties & taxes should be used as a guide only.
Returns Policy
We want you to adore your Halfway To Friday pieces. As such, we offer returns on all full-priced items for either store credit or to your original payment method; provided that:
- Items are returned within 14 calendar days of delivery.
- Items are to be returned in its original condition, tags fully attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour.
- The item was not purchased on sale - including promotional offers and usage of store credit.
- Return shipping costs are to be covered by the client.
- Halfway To Friday is not liable for any returns lost in transit.
- Halfway To Friday reserves the right to final decision regarding all returns.
Please handle your Halfway To Friday pieces with love and care. We offer refunds for returns on full-priced items only. Sale items, intimates, accessories, headwear, and specifically stated non-returnable items are final and not eligible for a return request. Items that do not comply with our return policy and quality check will be sent back with the return fee at the client's expense.
How should I initiate my return?
Check your items to ensure they comply with our Returns Policy. Pieces must be in perfect, original condition as Halfway To Friday cannot accept any items returned worn, stained or tampered with in any way. Tags must be included. To proceed, follow through with our designated Returns Portal.
What happens if my return request is not accepted?
If your return has been rejected you will receive an email to notify you of the decline. Should this be the case, we will always provide a reason or request for more comprehensive information. Items that do not comply with our return policy will be sent back to the sender at their cost.
Can I opt for an exchange instead?
Due to the volume of daily orders, we are currently unable to facilitate exchanges as stock items are not guaranteed. Instead, we recommend utitlising your returned store credit to repurchase the item - subject to stock, colour and size availability.
Press, Careers & Styling
We greatly value your support and we welcome everybody into our world. For any potenital career, press-related enquiries or styling opportunities, please contact Cherisa at cherisa@halfwaytofriday.club